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1. We will do everything possible to make sure that your order is filled in a timely basis and that your shipment will arrive exactly when and how you expected.
2. We will communicate with you personally after receiving your order should there be any special circumstances.
3. We will address all important contingencies, including confirming that your item will be received in time for your wear date and that you have ordered the correct size based on the designer’s measurements.
4. We stand behind this policy by extending a full return and credit policy if we ship you the wrong style, color, or size.
5. We will issue a full credit if, due to unforeseen circumstances, your item cannot be shipped in time for your wear date, and we will inform you of this extremely rare occurrence in a timely manner.
6. Michelle's Formal Wear securely ships your packages via the United States Postal Service, United Parcel Service, or FedEx.
We process each item separately in orders comprising mulitple items; should one or some of the items you choose be unavailable or discontinued, we will proceed to process the available items in your order before notification in order to reserve any available pieces from the designer in the event that the item is in low designer quantity. We will notify you promptly if this situation occurs, but because we have to purchase the items from the designers in order to reserve them, we cannot offer refunds on any orders requiring us to special order from the designer.
All orders will incur a flat $15 shipping fee. This fee must be selected from the shipping drop-down list on the product description page in order to add an item to your cart. Upgraded shipping methods for expedited delivery may be available, and will appear on the product description page in the shipping drop-down list. If special circumstances arise, including but not limited to: your order will incur expedition/processing fees from the designer or your wear date will require expidited shipping fees to arrive in time, we will contact you prior to placing your order to discuss said circumstances and to obtain a payment method to process these fees if you would like to move forward. Please note that these circumstances are unlikely and we will do everything possible to minimize any additional costs to your order.
The prices in our store are not necessarily equal to the price on our website. We do everything we can to keep the prices on our website accurate and consistent with what the designer is charging for each style at the current time. However, it is possible that there may be a price on our website that is simply incorrect or that may have been changed by the designer without our knowledge.
If you purchase something on our website that is determined to be listed with an incorrect price we will correct the price on our website immediately and we will contact you to inform you of the error. We WILL NOT bill you until you have been informed of the corrected price. At that time you will have the opportunity to cancel your purchase or process a new order for the corrected price, which will be reflected on our website. Under NO CIRCUMSTANCES will we honor a price that is found to be incorrect on our website; this would be considered a breach of our agreement with our designers who do not allow their styles to be sold for a price less than their MSRP price.
Michelle's promises to provide the utmost customer support to its customers and agrees to resolve any potential problems, within reason, to the best of its ability; by placing an online order, the purchaser and affilitates agree to refrain from disparagement, or the encouragement of, against Michelle's Formal Wear and its affiliates in any medium, whether verbal, on social media, or review sites.
Orders placed online are securely processed through Authorize.net, a trusted payment gateway excercising full PCI compliance. Upon the submission of your order, an authorization will be made on the payment method you provide. The funds authorized at this time will be captured after we are certain your order can be filled and the conditions above are satisfied. Please note that your card information is not made available to us when you submit your order--Authorize.net securely processes each authorization--and we are only able to capture the amount of funds authorized at this time.
If you have any questions about our Online Sales Policy or your purchase, please contact us during store hours so that we can address your concerns and answer your questions personally.
As our boutique inventory is extremely volatile and changes by the hour, all boutique orders should be considered an inventory reservation request with payment commitment. No payment will be processed before inventory has been guaranteed. Should an item be unavailable and we are unable to obtain the piece(s) from the designer, we will notify you promptly. Individual items will be considered as separate orders accordingly: should one piece in your order be available and another not, we will proceed to process your purchase charging you only for the available items.